Lowe's Home Improvement

Been to his location several times and usually have good service and people are super helpful. Definitely prefer Lowe’s over Home Depot for quality of products! I do want to note that my past two experiences have been awful here, so I don’t know if management is going downhill or what. I came in to get another gallon of paint to finish my daughter’s room. Stood at the counter in the Paint section for a solid 4-5 minutes with an employee on a ladder within eye view looking over at me several times, without any acknowledgment. I eventually went to the customer service desk and asked if anyone was working in paint today; to which they confirmed and called for help right away. Super nice ladies! Turns out, the guy that looked at me several times but decided not to acknowledge me was Julian, the employee working in the paint department. *Face Palm* Why come to work if you don’t want to help customers…? Still giving 4 stars overall, because I have been a customer for a while and don’t consistently have poor experiences like this. I want to complement the ladies in customer service who were very on top of things getting me assistance, and also Jennifer who engaged with me in self checkout. She was so sweet and friendly! Thank you to these ladies for making up for what would have been a really disappointing experience!

Needed to purchase a washer and Kyle was the sales person. Sales experience was good but even better was the delivery guys. The 3 guys were very courteous and friendly. They were very careful about bringing in my washer. I would recommend Lowes for purchasing appliances & home delivery. Thanks guys!

I ordered a refrigerator online. They sent me one email and I haven't heard anything from them since. I hope that I get my refrigerator on the day I choose. There was no time given so I guess that means from anytime from when they open to when they close. You think they could give you a better idea just in case something came up you could work around the scheduled time. I think they change sizes and brands every week, I know the price sure does. We'll see how things turn out and will let you know.

My husband and I bought a washer, dryer, and a fridge. Lowe's allowed us to choose a delivery date, the date we chose was a week after the purchase date. The time frame that was given was from 8am -8pm. Around 4pm, we called to see if they could provide a more specific window in which the delivery would occur. We were then told the delivery would occur late that night or on Monday. It did not come on the day we requested. My husband went into the store to speak with a representative, due to the call being vague for a Monday delivery. We learned the delivery date was now delayed by 2 weeks due to a shortage in appliances. Mind you, this information wasn't given until we asked. We also learned that the items WE BOUGHT were sold due to never being taken off the floor. We did receive a refund, but now we must repurchase the same items that are now more expensive. I do not recommend.

If I could it would be 0/5. My pregnant wife bought a clearance dishwasher stating it was on sale because of a dent and not used back in October waiting for me to separate from the military to install it. The dishwasher came with no brackets, no box, no cables, and was dirty inside. Obviously used but according to them not. Fast forward to recently. I separated from the military and moved back to Topeka and installed it. After a couple loads we found out it leaks underneath the unit no where near the hoses I attached. Called 2 times and was transferred to a manager both times after waiting on hold for 15+ minutes the call ended. Total of 6 calls and was informed to contact the dishwashing manufacturer on the 5th call while the 6th call was on hold for 20 minutes until I gave up attempting to get assistance with a broken product they sold.